If a client has a complaint about the conduct of any QIC. Auditor then this should be sent in writing to the QIC Quality Manager. If the complaint involves the Quality or Scheme Manager then the complaint is to be addressed to the Chairman of the Governing Board of QIC.

All Clients are required to maintain a log of all Customer Complaints raised against them. This log must be available for review during all Assessment and Surveillance Visits. This log shall also be available to QIC Staff upon request.

If complaints are received by QIC direct from the users of QIC’s Clients about their products and/or services they will be investigated, this may require a client Visit which will incur extra cost. However, wherever possible investigations will be carried out during Surveillance Visits.